Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging.

Once we receive your return please allow us 1 working to inspect the products to ensure they are in resalable condition. 

To complete your return, we require your five digit order number as proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or debit card, within 7 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund reflects in your bank account.

Next contact your bank. There is often some processing time before a refund is reflected in your account.

If you’ve done all of this and you still have not received your refund yet, please contact us at hey@thedoob.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hey@thedoob.com and we will provide you with a return address.